Articles

When the Job Doesn’t Fit — And When Families Think Nursing Homes Have No Future
There is a truth many of us in eldercare rarely say out loud — not because we don’t feel it, but because we are used to carrying disappointments quietly.
Staff Play the Victim: The Quiet Hurt Leaders Carry in Silence
People often see the strength I carry as a founder. They see the decisions, the discipline, the standards, the firmness. But what they rarely see…
Why You Must Visit a Care Home Before Admitting Your Parent
Sending a parent to a care home is one of the hardest decisions any child will ever make. I see it every day — the fear, the guilt, the uncertainty.
Stepping Into 2026: A Year for Growth, Accountability, and Real Results
Every December, I sit down and look at the year behind me. The joy. The chaos. The mistakes. The growth.
Understanding the Hidden Tensions Behind Elderly Care Decisions
There is a type of incident that happens more often than people think. It usually begins with a phone call or a sudden visit.
The Hidden Challenges of Managing Burnout in Nursing Homes
People often think the biggest challenge in running a nursing home is the patients.
Patient Called Me “Family” — and What It Taught Me About Purpose
Some moments stay with you forever. Not because they were big. Not because they were dramatic.
The Tears You Don’t See: What Caregivers Carry Every Day
There’s something people often forget about caregivers: Behind every warm smile, there is a heart that has carried far more than anyone will ever see.

ZACC MYTOWN Important Update

Call Centre Activation & Visiting Policy Update 

To improve communication for all admitted residents and their families, our ZACC MYTOWN Call Centre is now officially active.

Call Centre Number: 012-340 8099

(For visitation booking & all post-admission enquiries)


Our team is currently undergoing guided training, some enquiries may require a call-back after reviewing the latest resident information.


Visiting Hours (By Booking Only)

Daily, including Public Holidays

09:00 AM – 02:00 PM (Last slot)

06:00 PM – 08:00 PM (Last slot)


  1. All visits must be booked in advance through our Call Centre.
  2. Walk-ins may not be allowed to prevent overcrowding and ensure resident wellbeing.
  3. If a resident has restricted visitation instructions, our team will verify every request with the authorised family member before approval.

Call Centre Handles:

  • Visitation slot booking
  • Non-medical enquiries for admitted residents
  • Billing & payment matters
  • Readmission coordination
  • Medication & essential item replenishment
  • Personal belongings & upkeep enquiries


Thank you for your cooperation as we transition into a more structured and efficient support system for your loved ones.


Mahirah Omar & the team

General Manager

Resident Care Department