Articles

ZACC MYTOWN Signs Strategic MOU with TRUECARE2U AVISENA
ZACC MYTOWN is proud to announce the signing of a Memorandum of Understanding (MOU) with TRUECARE2U AVISENA, marking a significant step forward in strengthening...
The Silent Crisis: Divorce Among Older Adults & Its Impact on Health
Divorce is no longer just a concern for young couples. In Malaysia and globally, separation among older adults — often called “grey divorce” — is becoming increasingly common. While the emotional toll is significant at any age, the consequences for seniors are far more serious.
Patient Care vs Family Expectations
Caring for an elderly loved one is never easy — especially when dementia or Alzheimer’s starts to take over.
The Day Everything Went Wrong — and How My Team Rose Above It
It was supposed to be a quiet evening at ZACC MYTOWN. Dinner was done, the residents were resting, and our caregivers were preparing for night duty. Then — suddenly — total darkness.
When Families Cry, Shout, and Blame — Here’s How My Team Stays Kind
Running an elderly care centre like ZACC MYTOWN is more than managing patients — it’s managing people’s hearts.
When Families Test Your Faith: The Emotional Rollercoaster of Managing Patients’ Loved Ones
Running ZACC MYTOWN for the past decade has taught me many lessons — some I expected, many I didn’t.
When People Walk Away: Lessons in Building the Right Team
By the time I opened the doors of ZACC MYTOWN, I thought I was ready for everything — financial strain, operational chaos, even emotional exhaustion. But what I never truly prepared for… was people.
How I Set Up ZACC MYTOWN — The House That Started It All
I am literally alone. Alone in building this business. Not complaining at all, what more to regret — I enjoyed every step of it! But let’s be real — you still need someone...

ZACC MYTOWN Important Update

Call Centre Activation & Visiting Policy Update 

To improve communication for all admitted residents and their families, our ZACC MYTOWN Call Centre is now officially active.

Call Centre Number: 012-340 8099

(For visitation booking & all post-admission enquiries)


Our team is currently undergoing guided training, some enquiries may require a call-back after reviewing the latest resident information.


Visiting Hours (By Booking Only)

Daily, including Public Holidays

09:00 AM – 02:00 PM (Last slot)

06:00 PM – 08:00 PM (Last slot)


  1. All visits must be booked in advance through our Call Centre.
  2. Walk-ins may not be allowed to prevent overcrowding and ensure resident wellbeing.
  3. If a resident has restricted visitation instructions, our team will verify every request with the authorised family member before approval.

Call Centre Handles:

  • Visitation slot booking
  • Non-medical enquiries for admitted residents
  • Billing & payment matters
  • Readmission coordination
  • Medication & essential item replenishment
  • Personal belongings & upkeep enquiries


Thank you for your cooperation as we transition into a more structured and efficient support system for your loved ones.


Mahirah Omar & the team

General Manager

Resident Care Department