How I Set Up ZACC MYTOWN — The House That Started It All

By Wan Salbiah Mior Yahya

Founder & CEO, ZACC MYTOWN (Zara Aisyah Care Centre) 


Alone — But Not Lonely

I am literally alone. Alone in building this business.

Not complaining at all, what more to regret — I enjoyed every step of it!

But let’s be real — you still need someone, or maybe a few people, to help you with all the little (and big!) things: sourcing and choosing furniture, lifting and transporting them into the building, running errands, attending meetings… you name it.

So, who were they?

When Help Comes from the Most Unexpected Place

This is another blessing from above. When you truly put your trust in Him, help will come — even from directions you never expect.

I met Piqal through a neighbour’s friend. He was younger than me — energetic, brilliant, and full of ideas. And along with him was Nadh, his soon-to-be girlfriend (who is now his wife, mashaaAllah — and they’re blessed with two handsome boys!).

They both came to my rescue.

They were free to help, and they did — wholeheartedly.

They were, quite literally, my personal assistants without salary!

Poor them — I couldn’t afford much at that time.

But if you’re reading this today, Piqal and Nadh — please come and claim your rewards!

You both deserve it more than you know.

Building the First ZACC House

From sourcing to transporting, to installing and fitting — they were there.

No complaints, no hesitation.

We cleaned, painted, and built everything with our own hands. Every single item — every bed, every curtain, every wall — had a story behind it.

I still remember the smell of paint and the echo of our laughter as we worked late into the night, dreaming of what ZACC could become.

Those two — they were my pillars during the hardest, most uncertain days of building this business.

And I will never forget how their loyalty and kindness helped bring ZACC MYTOWN to life.

Beyond Friendship — True Dedication

Piqal didn’t stop there. He went beyond just helping with setup — he became our medical advisor on board, guiding us through clinical questions and patient care situations that needed professional input.

Looking back now, I realize that people like him and Nadh were never just helpers — they were part of ZACC’s destiny.

What I’ve Learned

Starting something from nothing teaches you who you really are — and who truly stands beside you.

It taught me humility, gratitude, and the power of persistence.

Because when you start with pure intention and relentless faith — help will always find its way to you.

That little house we built from scratch became the foundation of something much bigger.


From one home to twelve, from one dream to hundreds of lives touched — this is what happens when you build with sincerity.


Sincerely, 

Wan Salbiah Mior Yahya


ZACC MYTOWN Important Update

Call Centre Activation & Visiting Policy Update 

To improve communication for all admitted residents and their families, our ZACC MYTOWN Call Centre is now officially active.

Call Centre Number: 012-340 8099

(For visitation booking & all post-admission enquiries)


Our team is currently undergoing guided training, some enquiries may require a call-back after reviewing the latest resident information.


Visiting Hours (By Booking Only)

Daily, including Public Holidays

09:00 AM – 02:00 PM (Last slot)

06:00 PM – 08:00 PM (Last slot)


  1. All visits must be booked in advance through our Call Centre.
  2. Walk-ins may not be allowed to prevent overcrowding and ensure resident wellbeing.
  3. If a resident has restricted visitation instructions, our team will verify every request with the authorised family member before approval.

Call Centre Handles:

  • Visitation slot booking
  • Non-medical enquiries for admitted residents
  • Billing & payment matters
  • Readmission coordination
  • Medication & essential item replenishment
  • Personal belongings & upkeep enquiries


Thank you for your cooperation as we transition into a more structured and efficient support system for your loved ones.


Mahirah Omar & the team

General Manager

Resident Care Department