About Us

Established since 2015

ZACC MYTOWN-An Elder Care Centre

We recognized that home is where you feel the happiest and we also believe age should be celebrated. If you want to stay living comfortably at home, you can live well, your way with ZACC MYTOWN


Vision

To be the leading provider of compassionate and professional elderly care, setting the standard for excellence in the healthcare industry.

Mission

To provide a safe, comfortable, and dignified environment for our residents while fostering a culture of respect, empathy, and continuous improvement among our staff.

Core Values Pillars

Zeal

We believe that zeal is the energy that keeps us going. Our enthusiasm and commitment fulfills our passion of making a positive impact on individual lives on a daily basis.

Accountability

We are accountable for our actions and always act in the best interest of our patients and families.

Continuous Improvement

We recognize that there is always room for improvement and we are always looking for new innovations that will add value for both our patients and their families

Caring

We believe that caring comes from the heart and is extended to all whom we serve. Every patient is unique, and our role is to take care of every patient as we would our own family.

Core Values Pillars

Whatever It Takes

There is no term like “too much” in ensuring the safety, health and comfort of our patients. We value the trust families place in us in terms of caring for loved ones, which is why we strive to go beyond the call of duty to provide exceptional standards of support, assurance and care.

Exceptional Service

Everything we do is conducted with the happiness and well -being of our patients in mind. Our patients and their loved ones are important to us, which is why we take pride in providing exceptional service to them that is underlined by our compassion and dedication to their comfort, health and happiness.

Continuous Improvement

We are never satisfied with our success. Our patients are valuable to us, and thus we are constantly searching for ways to enhance their experience. We recognize that there is always room for improvement and we are always looking for new innovations that will add value for both our patients and their families.

Technology Driven

As a patient-centered care centre, we must be aware of how technology is shaping the future of healthcare. Therefore, we are committed to keeping abreast of the latest developments in technology to ensure our patients receive effective treatments that produce positive outcomes. When we combine the power of technology with our dedication to the patient experience, we can be confident that our patients get the most out of their care.

Shariah Compliant Facility

We take our shariah compliance seriously, which is why all existing services as well as any services we may introduce in the future will always be in full compliance with the principles of shariah law. In doing so, we provide an additional element of assurance to our patients and their families.

ZACC MYTOWN Important Update

Call Centre Activation & Visiting Policy Update 

To improve communication for all admitted residents and their families, our ZACC MYTOWN Call Centre is now officially active.

Call Centre Number: 012-340 8099

(For visitation booking & all post-admission enquiries)


Our team is currently undergoing guided training, some enquiries may require a call-back after reviewing the latest resident information.


Visiting Hours (By Booking Only)

Daily, including Public Holidays

09:00 AM – 02:00 PM (Last slot)

06:00 PM – 08:00 PM (Last slot)


  1. All visits must be booked in advance through our Call Centre.
  2. Walk-ins may not be allowed to prevent overcrowding and ensure resident wellbeing.
  3. If a resident has restricted visitation instructions, our team will verify every request with the authorised family member before approval.

Call Centre Handles:

  • Visitation slot booking
  • Non-medical enquiries for admitted residents
  • Billing & payment matters
  • Readmission coordination
  • Medication & essential item replenishment
  • Personal belongings & upkeep enquiries


Thank you for your cooperation as we transition into a more structured and efficient support system for your loved ones.


Mahirah Omar & the team

General Manager

Resident Care Department