Articles

When the Nurse Ran Away: The Untold Early Days of ZACC MYTOWN
When I first opened ZACC MYTOWN, I wasn’t just nervous — I was terrified. Terrified that no one would come.Terrified that my dream would end before it even began.
Against the Normalcy and the Odds: My Journey in Building ZACC MYTOWN
When I first shared my idea of opening an elderly care centre, my own mother disagreed — strongly. She scolded me with all her heart, asking...
A Decade of Care: My Journey with ZACC MYTOWN, One of Malaysia’s Most Trusted Nursing Homes
When I first opened the doors of ZACC MYTOWN in 2015, I had only one mission — to provide elderly Malaysians with a home that feels like family, not a facility.

ZACC MYTOWN Important Update

Call Centre Activation & Visiting Policy Update 

To improve communication for all admitted residents and their families, our ZACC MYTOWN Call Centre is now officially active.

Call Centre Number: 012-340 8099

(For visitation booking & all post-admission enquiries)


Our team is currently undergoing guided training, some enquiries may require a call-back after reviewing the latest resident information.


Visiting Hours (By Booking Only)

Daily, including Public Holidays

09:00 AM – 02:00 PM (Last slot)

06:00 PM – 08:00 PM (Last slot)


  1. All visits must be booked in advance through our Call Centre.
  2. Walk-ins may not be allowed to prevent overcrowding and ensure resident wellbeing.
  3. If a resident has restricted visitation instructions, our team will verify every request with the authorised family member before approval.

Call Centre Handles:

  • Visitation slot booking
  • Non-medical enquiries for admitted residents
  • Billing & payment matters
  • Readmission coordination
  • Medication & essential item replenishment
  • Personal belongings & upkeep enquiries


Thank you for your cooperation as we transition into a more structured and efficient support system for your loved ones.


Mahirah Omar & the team

General Manager

Resident Care Department