ZACC MYTOWN Signs Strategic MOU with TRUECARE2U AVISENA: A New Milestone in Holistic Elderly Care

ZACC MYTOWN is proud to announce the signing of a Memorandum of Understanding (MOU) with TRUECARE2U AVISENA, marking a significant step forward in strengthening our commitment to providing comprehensive, high-quality elderly care services to the Malaysian community.

The MOU was formally signed by our Director, YBrs. MA Muhammad Azraie Ishak, alongside myself, Co-Founder of ZACC MYTOWN, in a meaningful moment that reflects our organisation’s ongoing mission to elevate the standards of eldercare in Malaysia.

A Partnership Rooted in Shared Vision

ZACC and TRUECARE2U AVISENA share the same mission — to ensure that every elderly individual receives dignified, person-centred, and professional care, whether at home, in transit, or in a long-term care facility.

Through this collaboration, both organisations are united in:

• Enhancing the quality and accessibility of elderly care
• Expanding specialised care options for families
• Creating a smoother care continuum between home care, clinical support, and residential care
• Providing families with professional guidance and peace of mind

What This MOU Means for Families

This partnership brings practical benefits to families who require better support in managing their loved one’s care journey:

1. Seamless Transition of Care

Elderly individuals often move between home care, clinic visits, and residential support. The MOU enables a smoother transition, reducing stress for families and patients.

2. Stronger Medical & Non-Medical Integration

TRUECARE2U AVISENA brings clinical expertise, while ZACC offers skilled elderly care and daily living support. Together, we bridge the gap between:

medical guidance, and

long-term caregiving needs.

3. Faster Access to the Right Care

Families can now receive quicker, more accurate recommendations—whether it’s therapy, home nursing, residential care, or dementia care planning.

4. High-Quality Home-to-Centre Care

This partnership expands our ability to support elderly care across various settings, ensuring continuity and safety.

Strengthening Elderly Care in Malaysia

The elderly population in Malaysia is rapidly growing, and with it comes greater demand for structured, responsible, and trained eldercare professionals.

ZACC MYTOWN has always been committed to leading the way in:

• Elderly Day Care
• Assisted Living & Dementia Support
• Home Care Services
• Carer Training & Family Education

This MOU strengthens our foundation and accelerates our mission to elevate industry standards.

A Milestone Worth Celebrating

Witnessing the signing ceremony was a defining moment for ZACC.

It reinforced our commitment to remain an organisation that:

• puts patients first,
• supports families, and
• partners with reputable institutions to strengthen care delivery.

This collaboration extends beyond paperwork — it is a promise to the elderly community that we will continue to improve, innovate, and uphold the highest standards of care.

Looking Ahead

ZACC MYTOWN and TRUECARE2U AVISENA will begin joint efforts in:

• integrated care planning
• training and upskilling caregivers
• coordinating specialised dementia support
• community education and engagement
• holistic care solutions for ageing Malaysians

We believe this partnership will bring a positive and lasting impact on thousands of families navigating the challenges of ageing and dementia care.

At ZACC, we believe elderly care is not just a service — it is a responsibility, a commitment, and a calling.

This MOU is one of many steps we continue to take towards building a more supportive and dignified environment for Malaysia’s elderly.

Sincerely, 

Wan Salbiah Mior Yahya