
By Wan Salbiah Mior Yahya
Founder & CEO, ZACC MYTOWN (Zara Aisyah Care Centre)
Every December, I sit down and look at the year behind me.
The joy. The chaos. The mistakes. The growth.
The things that made me cry at night and the things that made me smile the next morning.
Running a geriatric care centre is not just a business — it is a battlefield of hearts, emotions, patience, and humanity.
And this year…this year tested all of us.
But it also taught me something precious:
Not everyone wants to grow — but those who do, will rise beyond what they ever imagined.
We learned many things as a team:
And perhaps the hardest truth:
Growth cannot happen if we keep pointing fingers outward instead of looking inward.
We learned this together — through challenges, misunderstandings, losses, and breakthroughs.
2025 taught us who we are.
2026 will determine who we choose to become.
We all love the idea of getting better. Stronger. More successful. More skilled. More respected.
But real growth requires:
We cannot expect new results with old habits.
We cannot step into a new year while carrying the same excuses.
We cannot dream of success while avoiding the effort that builds it.
And we certainly cannot blame others for the areas we refuse to improve.
In 2026, I want to see:
Not for me. Not for ZACC. But for you — for who you have the potential to become.
For too long, many of us have worked from a place of survival:
That mindset ends this year. In 2026, we shift from:
surviving → thriving
avoiding → improving
complaining → contributing
fear → confidence
blame → accountability
No more “I cannot.” Only “I will learn.”
No more “That’s not my job.” Only “How can I help?”
No more “Dia salah.” Only “Let me do better next time.”
This is how we grow — as individuals and as a team.
2026 will be a year of:
We are moving forward — with or without the resistance.
For those who walk with us, for those who choose growth over comfort, for those who put their heart into this work…
There is so much waiting for you.
More than you realise.
To those who worked hard this year…
who cried quietly…
who carried the weight of their roles…
who stayed even when it was tough…
I see you.
I appreciate you.
And I am walking into 2026 with you by my side.
Let us enter the new year with:
Not by chance. Not by luck. But by effort.
2026 is not the year we hope. It is the year we build.
Let’s grow — truly grow — together.
Sincerely,
Wan Salbiah Mior Yahya




ZACC MYTOWN Important Update
Call Centre Activation & Visiting Policy Update
To improve communication for all admitted residents and their families, our ZACC MYTOWN Call Centre is now officially active.
Call Centre Number: 012-340 8099
(For visitation booking & all post-admission enquiries)
Our team is currently undergoing guided training, some enquiries may require a call-back after reviewing the latest resident information.
Visiting Hours (By Booking Only)
Daily, including Public Holidays
09:00 AM – 02:00 PM (Last slot)
06:00 PM – 08:00 PM (Last slot)
Call Centre Handles:
Thank you for your cooperation as we transition into a more structured and efficient support system for your loved ones.
Mahirah Omar & the team
General Manager
Resident Care Department