OUR CARE

Care Category

We ensure that each resident receives personalized care.

Therefore, we provide a variety of care styles and durations for individuals and couples.

Dementia/Alzheimers Care
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Dementia/Alzheimers Care

Alzheimer's disease is the most common type of dementia. It is a progressive disease beginning with mild memory loss and possibly leading to loss of the ability to carry on a conversation and respond to the environment. Alzheimer's disease involves parts of the brain that control thought, memory, and language.

Convalescent Care
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Convalescent Care

Convalescent care is often a transitional form of care provided after a hospital stay but before going home. Convalescent care provides a home-like environment during post-surgery recovery, injury recovery, and can even be used as a transitional form of care following stroke or a lengthy illness.

Post - Operative Care
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Postoperative Care

Postoperative care is the care you receive after a surgical procedure. The type of postoperative care you need depends on the type of surgery you have, as well as your health history. It often includes pain management and wound care.

Palliative Care
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Palliative Care

Palliative care is an interdisciplinary medical caregiving approach aimed at optimizing quality of life and mitigating suffering among people with serious, complex illnesses. 

Wound Care
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Wound Care

When caring for a wound, there are numerous factors to consider. These elements include the type of wound, the healing process, and the proper treatment for wound management.

Once the wound is appropriately diagnosed and all elements have been considered, the best treatment options can be determined. Stitches are often included, as well as bandages and medication.

ZACC MYTOWN Important Update

Call Centre Activation & Visiting Policy Update 

To improve communication for all admitted residents and their families, our ZACC MYTOWN Call Centre is now officially active.

Call Centre Number: 012-340 8099

(For visitation booking & all post-admission enquiries)


Our team is currently undergoing guided training, some enquiries may require a call-back after reviewing the latest resident information.


Visiting Hours (By Booking Only)

Daily, including Public Holidays

09:00 AM – 02:00 PM (Last slot)

06:00 PM – 08:00 PM (Last slot)


  1. All visits must be booked in advance through our Call Centre.
  2. Walk-ins may not be allowed to prevent overcrowding and ensure resident wellbeing.
  3. If a resident has restricted visitation instructions, our team will verify every request with the authorised family member before approval.

Call Centre Handles:

  • Visitation slot booking
  • Non-medical enquiries for admitted residents
  • Billing & payment matters
  • Readmission coordination
  • Medication & essential item replenishment
  • Personal belongings & upkeep enquiries


Thank you for your cooperation as we transition into a more structured and efficient support system for your loved ones.


Mahirah Omar & the team

General Manager

Resident Care Department