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ZACC MYTOWN Important Update

Call Centre Activation & Visiting Policy Update 

To improve communication for all admitted residents and their families, our ZACC MYTOWN Call Centre is now officially active.

Call Centre Number: 012-340 8099

(For visitation booking & all post-admission enquiries)


Our team is currently undergoing guided training, some enquiries may require a call-back after reviewing the latest resident information.


Visiting Hours (By Booking Only)

Daily, including Public Holidays

09:00 AM – 02:00 PM (Last slot)

06:00 PM – 08:00 PM (Last slot)


  1. All visits must be booked in advance through our Call Centre.
  2. Walk-ins may not be allowed to prevent overcrowding and ensure resident wellbeing.
  3. If a resident has restricted visitation instructions, our team will verify every request with the authorised family member before approval.

Call Centre Handles:

  • Visitation slot booking
  • Non-medical enquiries for admitted residents
  • Billing & payment matters
  • Readmission coordination
  • Medication & essential item replenishment
  • Personal belongings & upkeep enquiries


Thank you for your cooperation as we transition into a more structured and efficient support system for your loved ones.


Mahirah Omar & the team

General Manager

Resident Care Department